Privacy Policy

At The Coaching and Support Services we take confidentiality very seriously and can assure all clients that data protection is a top priority.

This Privacy Policy has been produced in order to advise on how we store and use your data.

All handling of your personal data is in strict accordance with the Data Protection Act 1998 or 2018 or any successor legislation and, for so long as and to the extent that the law of the European Union has legal effect in the UK, the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to privacy (‘Data Protection Legislation)’.

WHO WE ARE

Our website address is: https://thecoachingandsupportservices.com.

Our trading address is Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA.

THE DATA CONTROLLER

As the Data Controller The Coaching and Support Services will retain your personal data in strict confidence.  We are the Data Controller if we hold data collected directly from you or passed to us via a third party nominated by you, in order to provide a service being requested/used by you.

We will only keep data that has been supplied to us directly by you or a third party nominated by you and not purchase said data from any third party.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

We collect limited personal data to allow us to conduct the services required. Personal data collected will include name, email address and anything else required to be able to deliver our employed services to you such as address, telephone number and payment information.

Business and organisation data will collected to allow the employed marketing to be executed appropriately and displayed on the website as instructed by the client.

PROCESSING OF YOUR DATA

Personal data means any form of data that may identify you as an individual.  It does not include data where an identity has removed or omitted.

We might hold data such as:

Identity data…including first name, surname, title.
Contact data…including address, email address and telephone numbers.
Transaction data…including details about payments to and from you for the service we have been employed to provide.
Usage data…including information how you use our website and services.
Technical Data…includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data… includes information about how you use our website, products and services.
Marketing and Communications Data…includes your preferences in receiving marketing from us and your communication preferences.

CONTACT FORMS

Data provided via the information form shall be treated with upmost confidentiality as per the ICO requirements https://ico.org.uk/

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

COOKIES

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.  They are often used to improve the performance of websites and supply website owners with important usage information.

Cookies enable web servers to identify you and to track your actions and the pages you visit when accessing our website.  Cookies may be deleted from your computer when you shut down your browser or you can manually delete them from your computer at any time.

Using cookies can maximise the functions you are able to take advantage of when visiting our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WHO WE SHARE YOUR DATA WITH

Your personal data is not passed on to any third parties without your prior consent.

WordPress does not collect any analytic data.

This website is hosted by Siteground.  You can visit the Siteground Privacy Policy and their additional legal documents at at https://www.siteground.co.uk/terms.htm

If you request a password reset, your IP address will be included in the reset email.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The Coaching and Support Services will retain personal data for as long as deemed necessary if a Lawful basis for Processing Personal Data is applicable.

LAWFUL BASIS FOR PROCESSING DATA

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data.  The lawful basis are outlined in Article 6, Section 1 of the GDPR, sub sections:

  1. Your consent
  2. Performance of a contract
  3. Compliance with a legal obligation
  4. Protection of you or another’s vital interests
  5. Public Interest/official authority
  6. Our legitimate interests

Clarification of any of these sub sections can be provided upon request or please visit the ICO website.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your rights:

  • to be informed of how your data is being used or processed (through this policy)
  • to access and request copies of data held about you
  • to withdraw consent to data being retained at any time and should the data not legally be required the data will immediately be deleted
  • to amend any incorrect or incomplete data being held about you
  • to withhold consent for the purposes of direct marketing
  • to withhold consent for any purpose of automated processes that may involve a decision being made about you

If you choose not to provide or to withdraw your personal data The Coaching and Support Services may not be able to provide you with the required service.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

THE COACHING AND SUPPORT SERVICES CONTACT INFORMATION

Email: hello@thecoachingandsupportservices.com

ADDITIONAL INFORMATION

HOW WE PROTECT YOUR DATA

Our website is protected using security software which is fully GDPR compliant.

All computerised personal data and associated data is held securely on a pass worded laptop, that is locked away in a secure cabinet when not in use.

Any hard copies of documents containing personal data are locked away in a secure cabinet when not in use.

Business and organisation data will be stored confidentially, as per personal data and in accordance with the ICO requirements.

DESTRUCTION OF PERSONAL DATA

If we are instructed to dispose of any personal or associated data this is done using a shredder for paper copies and permanent deletion for computerised records.

WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE

The Coaching and Support Services is registered with the ICO (reference number ZA475717) and adhere to their strict regulations.

If a breach in data protection occurs strict ICO rules are followed.

Please see the ICO regulations https://ico.org.uk/for-organisations/report-a-breach/

WHAT THIRD PARTIES WE RECEIVE DATA FROM

We do not receive data from third parties unless passed to us under the terms of a pre agreed contract.

WHO YOU CAN COMPLAIN TO

Please send complaints to Jenny Hallett at hello@thecoachingandsupportservices.com