All Services are subject to our Terms and Policies – The Coaching and Support Services.
If, for any reason, I am unable to attend appointments I will try to give as much notice as possible and ensure that you do not lose your purchase.
Please note the follow cancellation and refund conditions apply to all clients:
- The Academy
– Academy fees are due at the commencement of each month of rolling subscriptions.
– The Academy is not subject to a minimal commitment period and can be cancelled at any time with no further fees payable.
– There are no termination fees applicable.
– Once subscriptions are terminated you will not have access to the Academy.
– When you enrol in the Academy subscription service you have read, accept and agree with the Terms and Conditions applicable.
We want you to have the best experience with The Coaching and Support Services, but appreciate some people may find the Academy isn’t quite right for them after signing up. Although refunds are not provided for Academy subscriptions as you pay for access to the Academy with it’s facilities and not for the consumption of content, we will reserve the right, at our sole discretion, to determine the eligibility of all or part of the refund request or refuse requests in cases where we believe there is abuse of the refund system, including, but not limited to:
– All or part of the content has been accessed.
– Facilities of the Academy have been used.
Should you pay your initial subscription fee, then not access the Academy within the 14 day refund policy period and wish to terminate your subscription we will honour the 14 day refund policy.
Refunds must be requested in writing to academy@thecoachingandsupportservices.com within 14 days of enrolment.
Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
Refunds are not issued after 14 days from enrolment. - 1 to 1 Coaching Calls
– Full fees are payable at the time of purchase unless otherwise agreed with a member of The Coaching and Support Services.
– If you are unable to attend and would like to reschedule, please make sure you do this at least 48 hours prior to the session.
– Rescheduling or refunds are not available if you miss your session without giving notice.
– If you book more than one appointment, subsequent fees are due 7 days prior to your next appointment date.
Refunds must be requested in writing to hello@thecoachingandsupportservices.com within 14 days of payment, providing the contract has not been partially of fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
Refunds are not issued after 14 days from enrolment. - 1 to 1 Coaching Programmes
– Full fees are payable at the time of purchase unless otherwise agreed with a member of The Coaching and Support Services.
– If you are unable to attend and would like to reschedule, please make sure you do this at least 48 hours prior to the session.
– Rescheduling or refunds are not available if you miss your session without giving notice.
– If you book more than one appointment, subsequent fees are due 7 days prior to your next appointment date.
Refunds must be requested in writing to hello@thecoachingandsupportservices.com within 14 days of payment, providing the contract has not been partially of fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
Refunds are not issued after 14 days from enrolment. - Bereavement Support
– Full fees are payable at the time of purchase unless otherwise agreed with a member of The Coaching and Support Services.
– If you are unable to attend and would like to reschedule, please make sure you do this at least 48 hours prior to the session.
– Rescheduling or refunds are not available if you miss your session without giving notice..
– If you book more than one appointment, subsequent fees are due 7 days prior to your next appointment date.
Refunds must be requested in writing to hello@thecoachingandsupportservices.com within 14 days of payment, providing the contract has not been partially of fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
Refunds are not issued after 14 days from enrolment. - Digital Download and Course Purchases
Due to the download facility of our digital downloads and courses, we do not offer refunds for items purchased that are accessed within 14 days of purchase. By accessing the digital download within this period you waive your right to the 14 day cancellation period. However, should you be unable to download the document we will provide you with a replacement file.
Refunds must be requested in writing to hello@thecoachingandsupportservices.com within 14 days of payment.
Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
Refunds are not issued after 14 days from enrolment.
The laws of the England and Wales govern these terms and conditions. Any dispute or claim that arises between The Coaching and Support Services and the client associated with Terms and Conditions, any contracts or agreements will automatically come under the jurisdiction and laws of the England and Wales. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.
If you have any queries, please get in touch via our Contact – The Coaching and Support Services or email hello@thecoachingandsupportservices.com.